Spa Therapist (Nail Technician)


Job summary

The spa therapist is responsible to deliver professional services such as massage therapy, body treatments, nail services, hairstyling and aesthetic services offered at the Willow Stream Spa; ensuring maximum efficiency, safety, and uncompromising attention to Guests & Members. They will provide courteous services to guests & members at all times, and have comprehensive knowledge and details of all spa treatments, products, facilities and services together with the hotel’s services provided by the Fairmont Zimbali Resort.


Candidate Profile

  • Must possess outstanding guest service skills, professional presentation and sophisticated verbal and written communication skills
  • Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
  • Proficient in English language (verbal and written) with a second or third language as an asset
  • Must be able to handle a multitude of tasks in an intense, ever changing environment
  • Must be flexible in terms of working hours, and able to work with little or no supervision
  • Must possess international qualifications for massage, face, and body therapy and nails. (CIBTAC, CIDESCO, ITEC, IHBC, etc.)
  • Minimum of two-year experience in spa industry or hospitality an asset
  • Computer literacy in Windows, MS Office Suite, Fidelio PMS system, Book4Time, and Micros is recommended


Key Responsibilities

  • Is an ambassador of Fairmont Zimbali Resort by providing memorable guest experiences
  • Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests
  • Possess knowledge about all aspect of Willow Stream treatments and the facility to ensure guests are provided with accurate information, and inquiries are responded to with complete details
  • Maintains cleanliness of the facilities and they are in peak sanitary conditions at all times
  • Performs all nail treatments such as manicure, pedicure, gel polish and nail extensions, as well as massage, body treatments, hair treatments and aesthetic services as certified or trained to do so if need be.
  • Ensures individualized guest service through acknowledging and responding to needs and expectations
  • Reviews guest’s medical history/ waiver and all information in Book4Time system, prior to performing each treatment
  • Maintains a clean and neat work environment at all times, ensuring equipment for nail treatments, spa treatments, hair and aesthetic services and personal equipment are in safe working order
  • Maintains proper supplies of professional products, towels, and other supplies in treatment rooms, gym and the overall spa
  • Possess thorough knowledge about all aspect of spa’s operations including telephone usage, guest relations, retail sales, and spa services and facilities
  • Assists members and guests with the use of steam room and fitness facility
  • Handles guest complaints and solves problems to the degree possible before escalating this to the Spa Manager or Duty Manager
  • Works with related hotel departments to ensure efficiency in meeting guest needs
  • Contributes to the team environment by assisting spa colleagues in all areas
  • Participates in the orientation and training of all colleagues assigned to Willow Stream Spa
  • Follows Occupational Health and Safety regulations
  • Provides an offsite reference point for spa in high traffic areas of the hotel to increase spa awareness by providing mini hand massages, offering a cold towel and providing guests in the lobby with a spa menu.

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Job
  • Spa Therapist (Nail Technician)
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